Refund policy

Refund Policy for The Branding Room in Red Rock

At The Branding Room in Red Rock, we want you to love your purchase, but if you're not completely satisfied, we're here to help!

1. Returns

Eligibility: You can return most items within 30 days of the purchase date for a refund or store credit. 

Condition: Items must be returned in new, unworn, unwashed condition with original tags attached. We cannot accept returns on worn, washed, or altered merchandise.

Non-Returnable Items:

    • Final sale items

    • Gift cards

    • Intimates and swimwear (unless defective or damaged)

2. Refunds

Once we receive your returned item(s), we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method.

    • Credit Card Payments: Refunds will be credited back to the card used during purchase.

    • Refunds may take 3-5 business days to appear in your account after processing, depending on your bank or payment provider.

3. Exchanges

If you prefer an exchange rather than a refund, we offer exchanges for the same item in a different size or color, subject to availability.

Please contact us at getbranded78662@gmail.com to initiate an exchange before returning the item.

You will be responsible for return shipping costs associated with the exchange.

4. How to Return or Exchange Items

To start the return or exchange process, please email us at getbranded78662@gmail.com with your order number and details of the item(s) you wish to return or exchange.

Return Shipping: Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).



5. Damaged or Defective Items

We take pride in the quality of our products, but if you receive a damaged or defective item, please contact us within 7 days of receiving your order.

    • We will provide you with a prepaid return label and a full refund (or exchange) for the defective item(s).

    • Please include photos of the damaged or defective items when contacting us for quicker resolution.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please first check with your bank or credit card company, as it may take additional processing time.

If you've done this and still have not received your refund, please contact us at getbranded78662@gmail.com

7. Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

8. Changes to the Refund Policy

We reserve the right to update or change this refund policy at any time. Any changes will be reflected on our website.